Details of the annual support services that are made available by ICON are provided below.

Level 1: OpenFOAM® CFD User Support

Level 1 "User" support includes the following activities:

• Installation support for OpenFOAM
• Operation support (advice on the general operation of executables supplied within the OpenFOAM)
• Application support (assistance with setting-up and running computational fluid dynamics calculations using OpenFOAM)
• Maintenance support (error correction, updates, documentation updates, customer portal updates)
• On-site user support
• Telephone support
• E-mail support

This package does not include support for programming for OpenFOAM, but this would be included with an upgrade to the Level 2 Developer Support package.

Travel, accommodation and subsistence expenses are deducted from the support contract for customers requiring on-site user support.

Application and operation support topics typically include the following items:

• Pre-Processing for customer application cases:
  • Case organisation
  • Importing geometry and mesh data
  • Selecting physical models
  • Defining material properties
  • Prescribing boundary and operating conditions
  • Setting solver controls
  • Setting-up solution convergence monitors
• Performing a simulation for customer application cases:
  • Calculating and monitoring a parallel solution
  • Adjusting solver controls
  • Performing simulation
• Post-processing customer application cases:
  • Displaying and examining results with Paraview
  • Exporting data to third party post-processors e.g.Ensight

Assistance is also available for:

• OpenFOAM methods integration and workflow guidance (after observation of existing customer processes and software interactions)
• Linking with optimisation software
• Meshing guidelines
• Geometry clean-up and preparation for OpenFOAM
• Definition of customisation requirements

Level 2: OpenFOAM CFD Developer Support

In addition to the Level 1 User support contents, the Level 2 Developer Support includes the following activities:

• Modification of applications and libraries supplied with OpenFOAM
• Advice and assistance on using the OpenFOAM libraries to program new applications and libraries for use within OpenFOAM
• On-site developer support

Large development projects can be negotiated on an individual basis with ICON.
Travel, accommodation and subsistence expenses are deducted from the support contract for customers requiring on-site developer support.