Support Services are currently available for the commercial software modeFRONTIER.

User support includes the following activities:

• Installation support
• Operation support
• Application support (assistance with setting-up and running optimisation cases)
• On-site user support
• Telephone support
• E-mail support

Travel, accommodation and subsistence expenses are deducted from the support contract for customers requiring on-site user support.

Application and operation support topics typically include the following items:

• Parametric model preparation
• (Batch) process automation and testing
• Workflow setup and guidance
• Algorithm selection (deterministic and evolutionary methods)
• Objective definition
• Reliable mesh generation process definition
• Interfacing of software
• Performing an automatic optimisation
• Response surfaces, data modelling (linear, second order and exponential interpolations; Gaussian processes, neural networks, etc.)
• DOE technologies
• Post-processing (history plots, scatter plots, parallel coordinates diagrams, statistics distributions, factors sensitivity analysis)
• Multi-criteria decision making support
• Optimising IT resource usage
• Topology and shape optimisation
• Robust design optimisation